Q: What is included in a general house clean?
A: A general house clean covers routine tasks to maintain a tidy and hygienic home. This includes dusting, vacuuming, mopping floors, wiping down surfaces, cleaning kitchens and bathrooms, emptying bins, and general tidying up. Our cleaners ensure all high-traffic areas are refreshed, keeping your home spotless and comfortable.
Q: What to expect from a cleaner in 3 hours?
A: In three hours, a professional cleaner can complete a thorough standard clean of an apartment or small house, including dusting, vacuuming, mopping, cleaning the kitchen and bathrooms, and tidying common areas. If you have specific priorities, you can customise the service to focus on what matters most to you.
Q: What is the difference between a deep clean and a normal clean?
A: A normal clean takes care of everyday tasks like vacuuming, dusting, and wiping down surfaces — it keeps your home looking tidy. A deep clean goes further, tackling built-up grime, scrubbing grout, cleaning inside kitchen appliances, and reaching spots that often get missed. It is ideal for first-time bookings, end of lease cleaning, seasonal refreshes, or prepping for special events. If you are searching for deep cleaners near you, this is the service you are after for a truly thorough clean.
Q: What are the three types of cleaning?
A: Cleaning services can be categorised based on their purpose and level of detail, ensuring every home or space gets the right type of care. The three types are: (1) Regular cleaning — ongoing maintenance to keep your home fresh and tidy; (2) Deep cleaning — a thorough clean targeting dirt and grime in hidden areas; and (3) Specialised cleaning — services tailored to specific needs, such as end of lease cleaning with a bond guarantee, carpet or upholstery cleaning, and appliance cleaning.
Q: What do cleaners do for a deep clean?
A: Deep cleaning includes everything in a standard clean plus additional focus on built-up grime and hard-to-reach areas. This may include scrubbing bathroom and kitchen tiles, degreasing stovetops, cleaning inside appliances, wiping skirting boards, and dusting ceiling fans and light fixtures.
Q: Are you licensed, bonded, and insured?
A: Yes. Our professional cleaning company is fully licensed to operate in Australia, bonded to protect clients against theft or dishonesty, and covered by public liability insurance. This means you are financially protected in the unlikely event of property damage or loss during a clean. Always ask any cleaning service for proof of insurance before booking.
Q: Is 2 hours a week enough for a cleaner?
A: For a small apartment or a lightly used home, 2 hours a week is usually enough for general upkeep. However, larger homes or households with pets and children may benefit from longer or more frequent cleaning sessions.
Q: How much do cleaners charge per hour in Melbourne?
A: In Melbourne, professional cleaners typically charge between $35 and $60 per hour, depending on the service type, property size, and whether cleaning supplies are included. End of lease and specialised cleaning may cost more or be priced as fixed packages.
Q: What is the hourly rate for a cleaner in Melbourne?
A: Cleaning rates vary based on the type of service and level of detail required, typically between $45 and $60 per hour. Contact us for a free personalised quote based on your specific needs.
Q: How much does a professional cleaning service cost?
A: The cost of a professional cleaning service in Melbourne usually ranges from $120 to $350, depending on the size of your property, the type of service (regular, deep, or end of lease), and any extras like carpet or oven cleaning.
Q: Are there any hidden charges?
A: Absolutely not. We provide quotes in advance and everything is included in the final bill you receive. You can count on our transparent pricing with no surprise fees.
Q: Am I locked into any contracts?
A: No, you are not locked into any contracts. Our services are flexible, and you can book a one-time cleaning or set up regular appointments without any long-term commitments.
Q: Do you conduct background checks or police checks on your employees?
A: Yes. All of our cleaners undergo a National Police Check (NPC) before commencing employment. This is a mandatory part of our hiring process and ensures that every person who enters your home has a verified, clean criminal record. We take your safety and peace of mind seriously.
Q: How are your cleaners screened and trained?
A: Our cleaners are screened through a multi-step process that includes identity verification, reference checks, and a National Police Check. Once hired, all staff complete a structured induction and on-the-job training programme covering cleaning techniques, safe chemical handling, client communication, and privacy protocols. We only employ experienced, professional cleaners who meet our high standards.
Q: Can you provide references or customer reviews?
A: Absolutely. We have a strong track record of five-star reviews on Google and other trusted platforms. We are happy to share references from satisfied clients upon request. You can also view verified customer testimonials directly on our website. Transparency and trust are central to how we operate.
Q: What happens if something in my home is broken or damaged?
A: In the rare event that something is damaged during a clean, please notify us within 24 hours. We are fully insured and will work with you promptly to assess the damage and arrange repair or replacement at no cost to you. We document all claims transparently and treat every incident with urgency and professionalism.
Q: Do you bring your own cleaning supplies and equipment?
A: Yes. Our cleaners arrive fully equipped with all necessary cleaning products, tools, and equipment. You do not need to provide anything. If you have a preference for specific products to be used in your home — for example, if you have sensitive flooring or allergies — simply let us know and we will accommodate your needs.
Q: Are your cleaning products eco-friendly or safe for pets and children?
A: Yes. We use professionally formulated, low-toxicity cleaning products that are safe for use around children and pets. Where possible, we choose biodegradable and environmentally responsible options. If you have specific concerns about allergies or sensitivities, please inform us when booking and we will ensure suitable products are used throughout your home.
Q: Are there specific areas or tasks you do not clean?
A: Our standard and deep clean services cover all primary living areas. However, there are some tasks we do not perform as part of a regular clean — these include exterior window cleaning above ground level, biohazard or mould remediation, pest control, hoarding clean-ups, and heavy construction debris removal. We are always upfront about scope limitations. If you are unsure whether a task is included, simply ask us at the time of booking.
Q: How are your rates set – hourly, flat-rate, or per project?
A: We offer both hourly rates and fixed flat-rate pricing depending on the service type. Regular maintenance cleans for standard-sized homes are often quoted as a flat rate for consistency and budgeting ease. For larger properties, specialised cleans, or one-off requests, we provide a customised quote based on the size of the home, number of rooms, current condition, and specific tasks required. We always provide transparent pricing upfront — no surprises.
Q: Why is the first-time cleaning more expensive than recurring visits?
A: The first clean of any home takes considerably more time and effort than subsequent visits. This is because our team must address accumulated grime, build-up, and areas that may not have been professionally cleaned in some time. Once your home is brought up to our standard on the initial visit, each recurring clean is a maintenance service — faster, more straightforward, and therefore priced lower.
Q: How much do cleaners charge per hour in Melbourne?
A: In Melbourne, professional house cleaners typically charge between $45 and $70 per hour as of 2026. Rates vary depending on the type of service, the size of the home, the cleaning company’s experience and reputation, and whether specialised equipment or products are required. Some companies charge a minimum number of hours per visit. End-of-lease and deep cleaning services are generally priced higher than standard maintenance cleans. Always request a written quote before confirming a booking.